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Wall decor
Questions?

Below are answers to your most commonly asked questions. If you cannot find your answer, give us a call at (541) 241-2157, send us a message, or email us at hello@brightmarkphoto.com

  • What services do you provide?
    Photographic Prints for albums and small frames Our stunning borderless prints are produced on modern inkjet printers using the latest dye-based inks and professional high-gloss photo paper, preserving those special moments in vibrant, true-to-life colors. Fine Art Prints for wall art connoisseurs For those seeking the utmost in quality and longevity, our fine art giclée prints are produced with a professional large-format inkjet printer using superior pigment-based inks on a choice of archival and gallery-grade papers. Digital Scanning of photos, documents, negatives, and slides Preserve your precious family photos forever with our digital scanning service. Utilizing a high-definition flatbed scanner, we scan photographs, documents, negatives and slides/transparencies at the highest quality, and upload the digital files online for secure and convenient download. Send us your photos and we'll get to work right away. Corrective and Creative Photo Editing Elevate your photos by choosing from our corrective and creative editing services. From basic brightness and contrast enhancements, through to retouching and color correction, we offer a plethora of digital enhancements using advanced Photoshop editing techniques that bring the best out of your photos and prepare them for optimal print production. Restoration of old and damaged photos Do you have precious family photos that are damaged or degrading? Restoring old photos is one of our favorite tasks. First, we digitize using a high-definition scanner, then we restore and enhance using advanced Photoshop editing techniques, and lastly we deliver digital files and/or reprinted photos. Custom Framing in a variety of styles and sizes The finishing touch to a photographic project. We source a variety of frames, handmade in the USA using only the highest quality materials, and carefully install our prints using proven hinging and sealing methods. For more information, visit the Services section of our website
  • What are your opening hours?
    As a family-first business that savors precious together time, we're open weekdays only. Monday to Friday: 9 am - 5 pm Saturday: Closed Sunday: Closed
  • Where are you located?
    We operate from our home office in the West Hills of Portland, Oregon, super convenient for the Cedar Mill, Bethany, and Beaverton districts, and service the wider Portland metro area and beyond. Contact us for an appointment: Brightmark Photo 5754 NW Skyline Blvd Portland, OR 97229 T: (541) 241-2157 hello@brightmarkphoto.com
  • How do I order from you?
    We strive to have an online ordering system in the near future. In the meantime, you can order from us by: Phone or text (541) 241-2157 Email hello@brightmarkphoto.com Online Consultation Contact Form Online Chat
  • How do I get my photos and/or files to you?
    For digital files to be printed and/or edited, we'll send you a link to a cloud-based server where you can securely upload your files. For items to be scanned, either: Send to us by mail or carrier Drop-off directly at our home office in NW Portland, OR (by appointment only) For customers in the Portland, OR metro area, we also offer a collection and delivery service (a mileage-based fee applies) Brightmark Photo 5754 NW Skyline Blvd Portland, OR 97229 T: (541) 241-2157 hello@brightmarkphoto.com
  • Where do you ship to?
    We ship our prints and frames to customers across the entire United States using reputable carriers and secure, protective packaging (shipping fee calculated separately). And for customers in the Portland, OR metro area, we also offer a collection and delivery service (a mileage-based fee applies).
  • What payment methods do you accept?
    We accept all popular payment methods: Credit and debit Cards Cash Check Zelle Paypal Venmo Goods are released once payment is made and/or has cleared.
  • What printing services do you provide?
    We offer two levels of prints: 1. Photographic Prints for albums and small frames Our stunning borderless prints are produced on modern inkjet printers using the latest dye-based inks and professional high-gloss photo paper, preserving those special moments in vibrant, true-to-life colors. 2. Fine Art Prints for wall art connoisseurs For those seeking the utmost in quality and longevity, our fine art giclée prints are produced with a professional large-format inkjet printer using superior pigment-based inks on a choice of archival and gallery-grade papers. For more information, visit the Services section of our website.
  • How do I get my photos and/or files to you?
    For digital files to be printed and/or edited, we'll send you a link to a cloud-based server where you can securely upload your files. For items to be scanned, either: Send to us by mail or carrier Drop-off directly at our home office in NW Portland, OR (by appointment only) For customers in the Portland, OR metro area, we also offer a collection and delivery service (a mileage-based fee applies) Brightmark Photo 5754 NW Skyline Blvd Portland, OR 97229 T: (541) 241-2157 hello@brightmarkphoto.com
  • What file formats are accepted?
    We work with a variety of file types, and all will yield an identical print result if they have the same pixel dimensions, color space, and bit depth: JPEG/JPG PNG TIFF/TIF HEIC (iPhone) PDF PSD/PSB RAW/DNG We recommend doing all post-processing work in an uncompressed format (RAW, PSD, or TIFF), and then when the file is print-ready, save as a JPEG at maximum quality, which will have the smallest overall file size and require less time to upload. For color space and bit depth, we accept files in the ProPhoto RGB, Adobe RGB (1998), or sRGB color spaces, and either 8 or 16-bits per channel. Please ensure that you embed the color space into your file. ProPhoto RGB (8 or 16-bit) Adobe RGB (8 or 16-bit) sRGB (8 or 16-bit) For resolution, we recommend a minimum of 200-300 PPI at print size (e.g. for an 8" x 10" print, the resolution should be at least 1,600 x 2,000 pixels). If all the above means nothing to you, then not to worry — send us what you've got and we'll let you know if we've any challenges 🙂
  • Are my photos high enough resolution to print?
    For resolution, we recommend a minimum of 200-300 PPI (pixels per inch) at print size: 4" x 6" print = minimum 800 x 1,200 pixels (ideally 1,200 x 1,800 pixels) 5" x 7" print = minimum 1,000 x 1,400 pixels (ideally 1,500 x 2,100 pixels) 8" x 10" print = minimum 1,600 x 2,000 pixels (ideally 2,400 x 3,000 pixels) 10" x 13" print = minimum 2,000 x 2,600 pixels (ideally 3,000 x 3,900 pixels) 11" x 14" print = minimum 2,200 x 2,800 pixels (ideally 3,300 x 4,200 pixels) 12" x 18" print = minimum 2,400 x 3,600 pixels (ideally 3,600 x 5,400 pixels) 13" x 19" print = minimum 2,600 x 3,800 pixels (ideally 3,900 x 5,700 pixels) 16" x 20" print = minimum 3,200 x 4,000 pixels (ideally 4,800 x 6,000 pixels) 17" x 22" print = minimum 3,400 x 4,400 pixels (ideally 5,100 x 6,600 pixels) If you have digital photos that fall below these thresholds, all is not lost! Enquire with us about our image enlarging service.
  • Should I send my files in the RGB or CMYK color mode?
    All files should be sent in the RGB color mode While it is true that inkjet printers use Cyan, Magenta, Yellow, and Black inks (plus additional inks to extend gamut and detail), they are designed to receive and interpret only RGB data
  • Help me to understand print sizes and aspect ratios?
    What is aspect ratio? The aspect ratio of an image is the ratio of its width to its height, and is expressed with two numbers separated by a colon, e.g. for the x:y aspect ratio, the image is x units wide and y units high (it’s important to note that aspect ratios are always arranged with the width first). Common aspect ratios in photography include: 1:1 (Square) 3:2 (Full-Frame, APS-C, and 35 mm cameras) 4:3 (Micro Four Thirds, Medium Format, and smartphone cameras) 5:4 (Large Format cameras) 16:9 (Panoramic) Two aspect ratios to consider When printing your photos, it is important to understand: The aspect ratio of the image The aspect ratio of the print If the aspect ratio of your image and print match, then the photo will not be cropped. If the aspect ratios differ, then you have a choice of either cropping the image to fit the print, or adding black or white bars to fill the gaps. Choosing the best print size for your photos Choosing an aspect ratio and print size is to a certain degree an artistic choice; however, to help with your decision, here's a cheat sheet to aspect ratios and print sizes: Further questions or uncertainties? Reach out, we'd love to help.
  • What paper options do you offer?
    For our Photographic Prints, we use a professional photo paper from Canon: Photo Paper Plus Glossy: this high-gloss 265 gsm paper yields exceptionally rich colors with the look and feel of a traditional photograph. Offering a tremendous color range, resolution and durability, the most practical uses for these glossy prints are photo albums, portfolios, and other displays behind plastic. If you are looking to print photos from special occasions and outdoor excursions, or utilize to create scrapbooks and cards, this is the solution for you. For our Fine Art Giclée Prints, we offer a choice of three gallery-grade papers from Canon: Premium Fine Art Smooth: featuring a matte finish, natural color tone, and smooth surface texture, this heavyweight 310 gsm paper uses a 100% cotton base and is acid/lignin-free, making it suitable for archival prints and image longevity. The combination of thickness and soft, tender texture of cotton achieves a luxurious feeling final product. Pro Luster: with a soft luster finish and lightly textured surface, this premium paper resists both glare and fingerprints while offering great color saturation and contrast, making it perfect for exhibitions and galleries. It also benefits from a moderate weight of 260 gsm and a brightness of 92%. Pro Platinum: featuring a smooth, high-gloss finish and bright neutral white color, this heavyweight 300 gsm paper delivers extraordinary color performance with vivid colors and deep blacks, turning everyday prints into stunning artwork. If you'd prefer a specific paper other than the above, please enquire for availability. For the pros and cons of Matte, Satin, and Glossy papers, refer to the Printing FAQ: Help me choose between Matte, Satin, and Glossy papers?
  • Help me choose between matte, satin, and glossy papers?
    When it comes to choosing the best photo paper for your project, the answer is partly personal preference, partly dependent on the image itself, and partly dependent on how the photo will be displayed. Matte Papers Pros: up close and in the hand, the viewing experience and tangible feel of luxurious matte papers is second to none. They portray fine art better than any other, and being non-reflective, there are no unsightly reflections to contend with when on display. Cons: prints on matte papers can appear soft and muted, lacking in color and contrast, which is often desirable for fine art. But if you're seeking bright, vivid and impactful prints, then satin or high-gloss papers are a better choice. Satin, Luster, and Semi-Gloss Papers Pros: satin, luster, and semi-gloss papers benefit from an increased color gamut, better black detail, and higher resolutions when compared to matte papers, and do so without the glare issues associated with glossy papers. Such papers are good for situations where you'd like to resolve more color and detail while avoiding a high-gloss sheen, and are arguably the best general-use papers for wall art, exhibitions, and galleries. Cons: on one hand, they lack the fine art characteristics of matte papers, yet on the other hand, they aren't as impactful in color and contrast as glossy papers. Glossy Papers Pros: because the surface is supremely smooth, glossy papers are capable of displaying finer details, deeper blacks, and brighter, more impactful colors when compared to satin and especially matte papers. Cons: a glossy surface is reflective. For small prints this isn’t a problem, as the viewer can easily adjust the print to avoid reflections; however, for larger prints (13×19 and up), the gloss surface becomes much harder to shield from undesirable reflections. Additionally, gloss papers need to be handled carefully, as the surface can potentially collect fingerprints. Lastly, and perhaps most importantly, high gloss prints don’t display the same fine art characteristics that matte prints do. For specific information on the paper options that we offer, refer to the Printing FAQ: What paper options do you offer?
  • What is the archival rating of your prints?
    For our Photographic Prints, we use the Canon ChromaLife100 system of dye-based inks and premium papers — retaining color and quality for up to 100 years in a photo album, or 30 years on display behind glass, or 20 years on display without glass. For our Fine Art Giclée Prints, we use the Canon LUCIA PRO 12-color pigment-based ink system together with a variety of archival and gallery-grade papers — prints made using these inks can last approximately 200 years in a photo album, and up to 60 years exposed to light.
  • How do you ensure color accuracy?
    We embrace a Color-Managed Workflow from capture, to editing, to print: For color accuracy, our scanners and monitors are calibrated and profiled using an industry-leading colorimeter. For brightness accuracy, our monitors are set to 80 cd/m2 (approximately level 3 brightness setting on an iMac — yes, that low!). We typically find that most modern, backlit monitors and device screens are set too bright, resulting in an artificially illuminated image that, when printed, turns out dull and underexposed. For print accuracy, we utilize ICC profiles specific to each of our printers and papers. At no charge to you, all images submitted to us for printing, and all photos that we scan, are reviewed for white balance and exposure accuracy, and adjustments are made when necessary (unless otherwise requested).
  • What scanning services do you provide?
    Utilizing a high-definition flatbed scanner, we scan photographs, documents, negatives and slides/transparencies at the highest quality, and upload the digital files online for secure and convenient download. Digitizing Enhancing Enlarging Reprinting Dust and scratch removal Damage repair Photo restoration For more information, visit the Services section of our website.
  • What items do you scan?
    Utilizing an ultra high-definition flatbed scanner, we scan photographs, documents, negatives and slides/transparencies at the highest quality, and upload the digital files online for secure and convenient download. Supported media: Photographic prints Documents and books 35 mm slides 35 mm film strips Medium format film (up to 6 x 20 cm) Large format film (4 x 5 in)
  • What resolution do you scan at?
    Here are our scanning resolutions and pricing for photos, documents, film, and slides: Resolution and pricing: Photos and documents at original size (300 dpi) / $5.00 per scan Photos and documents at 2-3 x original size (600 dpi) / $6.00 per scan Photos and documents at 4-6 x original size (1,200 dpi) / $7.00 per scan 35 mm slides and film strips (4,000 dpi) / $4.00 per image Medium format film up to 6 x 20 cm (3,000 dpi) / $5.00 per image Large format 4" x 5" film (2,000 dpi) / $7.50 per image Output options: JPEG (sRGB, 24 bit color) - for printing and digital use / $0.00 TIFF (Adobe RGB or ProPhoto RGB, 48 bit color) - for archiving and editing / +$1.50 per image *Enquire for bulk discounts and pricing at higher resolutions
  • How do I get my photos and/or files to you?
    For digital files to be printed and/or edited, we'll send you a link to a cloud-based server where you can securely upload your files. For items to be scanned, either: Send to us by mail or carrier Drop-off directly at our home office in NW Portland, OR (by appointment only) For customers in the Portland, OR metro area, we also offer a collection and delivery service (a mileage-based fee applies) Brightmark Photo 5754 NW Skyline Blvd Portland, OR 97229 T: (541) 241-2157 hello@brightmarkphoto.com
  • How do you ensure color accuracy?
    We embrace a Color-Managed Workflow from capture, to editing, to print: For color accuracy, our scanners and monitors are calibrated and profiled using an industry-leading colorimeter. For brightness accuracy, our monitors are set to 80 cd/m2 (approximately level 3 brightness setting on an iMac — yes, that low!). We typically find that most modern, backlit monitors and device screens are set too bright, resulting in an artificially illuminated image that, when printed, turns out dull and underexposed. For print accuracy, we utilize ICC profiles specific to each of our printers and papers. At no charge to you, all images submitted to us for printing, and all photos that we scan, are reviewed for white balance and exposure accuracy, and adjustments are made when necessary (unless otherwise requested).
  • What photo editing services do you provide?
    We offer a plethora of corrective, creative, and restorative services using advanced Photoshop editing techniques. From basic brightness and contrast enhancements, through to retouching and color correction, we bring the best out of your photos and prepare them for optimal print production. Corrective: White Balance Exposure Black/White point clipping Straightening and cropping Perspective distortion Chromatic abberation, halos and fringing Lens distortion and vignetting Noise reduction and sharpening Creative: Subject pop Background blur Highlights and shadows Contrast, clarity and texture Vibrance and saturation Dodging and burning Selective color enhancements Color grading Vignetting Sky replacements and enhancements Skin smoothing and removal of imperfections Teeth whitening and eye brightening Background cleanup and removal of people and objects Restorative: Dust and scratch removal Damage repair Color restoration Dull and faded photos Enhancing, enlarging and reprinting For more information, visit the Services section of our website.
  • How do I get my photos and/or files to you?
    For digital photos to be edited and/or printed, we'll send you a link to a cloud-based server where you can securely upload your files. For items to be scanned, either: Send to us by mail or carrier Drop-off directly at our home office in NW Portland, OR (by appointment only) We also offer a collection and delivery service for customers in the Portland, OR metro area (a mileage-based fee applies) 5754 NW Skyline Blvd Portland, OR 97229 T: (541) 241-2157 hello@brightmarkphoto.com
  • What file formats are accepted?
    We work with a variety of file types, and all will yield an identical print result if they have the same pixel dimensions, color space, and bit depth: JPEG/JPG PNG TIFF/TIF HEIC (iPhone) PDF PSD/PSB RAW/DNG We recommend doing all post-processing work in an uncompressed format (RAW, PSD, or TIFF), and then when the file is print-ready, save as a JPEG at maximum quality, which will have the smallest overall file size and require less time to upload. For color space and bit depth, we accept files in the ProPhoto RGB, Adobe RGB (1998), or sRGB color spaces, and either 8 or 16-bits per channel. Please ensure that you embed the color space into your file. ProPhoto RGB (8 or 16-bit) Adobe RGB (8 or 16-bit) sRGB (8 or 16-bit) For resolution, we recommend a minimum of 200-300 PPI at print size (e.g. for an 8" x 10" print, the resolution should be at least 1,600 x 2,000 pixels). If all the above means nothing to you, then not to worry — send us what you've got and we'll let you know if we've any challenges 🙂
  • How do you ensure color accuracy?
    We embrace a Color-Managed Workflow from capture, to editing, to print: For color accuracy, our scanners and monitors are calibrated and profiled using an industry-leading colorimeter. For brightness accuracy, our monitors are set to 80 cd/m2 (approximately level 3 brightness setting on an iMac — yes, that low!). We typically find that most modern, backlit monitors and device screens are set too bright, resulting in an artificially illuminated image that, when printed, turns out dull and underexposed. For print accuracy, we utilize ICC profiles specific to each of our printers and papers. At no charge to you, all images submitted to us for printing, and all photos that we scan, are reviewed for white balance and exposure accuracy, and adjustments are made when necessary (unless otherwise requested).
  • What types of frames do you offer?
    Our supplier offers a plethora of custom framing options that we quickly navigate you through, and an artistic rendering of your frame and photo is included for review prior to order approval. Types: Picture Frames Matted Frames Collage Frames Panoramic Frames Gallery Walls Styles: Modern Ornate Rustic Traditional Oval Floating Sizes: Custom sizes (from 4" x 4" to 59" x 72") Widths: Narrow (<1") Medium (1.0" - 1.5") Wide (1.5" - 2.0") Extra Wide (>2.0") Colors: Assortment of frame and mat colors Matting:* No mat Single (Regular or Acid Free) Double (Regular or Acid Free) Triple (Regular or Acid Free) Custom cut (Regular or Acid Free) *Please note, all mats are cut roughly 0.25" smaller than the print size. This is to allow the mat to hold your picture in without it falling through the opening. Glazing: Glass (Regular, UV Protection, Non-Glare, UV Non-Glare, Museum Quality) Acrylic (Regular, UV Protection, Non-Glare, UV Non-Glare, Museum Quality) No glazing Backing: Corrugated Foam (Regular or Acid Free) Hardware: Sawtooth hanger Wires, nails and hooks Easy-to-hang kit Acrylic easel stand
  • Where are your frames made?
    Our supplier custom makes frames in the USA, using only the highest-quality materials.
  • What glazing options do you offer, and which do you recommend?
    Here are the options available with our frames: Glass (Regular¹, UV Protection², Non-Glare³, UV Non-Glare⁴, Museum Quality⁵) Acrylic (Regular¹, UV Protection², Non-Glare³, UV Non-Glare⁴, Museum Quality⁵) No glazing Glass vs acrylic: Glass is heavier, resists scratches, but breaks easier. Acrylic is lighter, more prone to scratches, but doesn't break as easy. Optical clarity is indistinguishable between glass and acrylic. Acrylic is trending higher in price than glass. For smaller frames, glass is a good option, but for larger frames, we recommend acrylic for its lighter weight. ¹Regular The economical option that sacrifices UV Protection and glare resistance. ²UV Protection: If print longevity is of importance, then UV Protection will add years to the life of your artwork. ³Non-Glare: If artwork is to be hung in an environment exposed to window light, then Non-Glare is a must that will dramatically improve the clarity from all viewing angles. ⁴UV Non-Glare The best of both UV Protection and Non-Glare, at an increasing cost. ⁵Museum Quality For a superior optical experience, Museum Quality cannot be beaten, but is the most expensive option.
  • What methods do you use to assemble your frames?
    We follow an archival methodology to assemble our frames: We use acid-free linen tape to (a) hinge the window mat to the backboard, and (b) T-hinge your artwork to the backboard. We use foil-backed tape to seal the backboard to the frame, providing an effective barrier against moisture, dust and insect incursion.
  • Do your frames include mounting hardware?
    Yes! All of our frames include a choice of mounting hardware included at no additional cost: Sawtooth hanger Wires, nails and hooks Easy-to-hang kit Acrylic easel stand

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